Harman Kardon Allure

{"totalSize":22,"done":true,"searchRecords":[{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj79AAC"},"Title":"Multi-room system with Harman Kardon Allure","Id":"ka25d000000Xj79AAC","ArticleNumber":"000031536","Question__c":"Can I create a Multi-room system with Harman Kardon Allure?","Process__c":"Not yet, because this feature is not implemented in our system. We are working on future updates to add the functionality that will make Harman Kardon Allure work in a Multi-room environment.","Answer__c":"Not yet, because this feature is not implemented in our system. We are working on future updates to add the functionality that will make Harman Kardon Allure work in a Multi-room environment.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj5EAAS"},"Title":"Can I make phone calls via my Harman Kardon Allure speaker?","Id":"ka25d000000Xj5EAAS","ArticleNumber":"000031619","Question__c":"Can I make phone calls via my Harman Kardon Allure speaker?","Process__c":"No, this feature is not supported in our Harman Kardon Allure speaker. This might change with future updates. You can call your Amazon friends by using the Alexa app.","Answer__c":"No, this feature is not supported in our Harman Kardon Allure speaker. This might change with future updates. You can call your Amazon friends by using the Alexa app.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj74AAC"},"Title":"Can I see my voice interaction history somewhere on my Harman Kardon Allure?","Id":"ka25d000000Xj74AAC","ArticleNumber":"000031570","Question__c":"Can I see my voice interaction history somewhere on my Harman Kardon Allure?","Process__c":"Yes, you can see all voice interactions with the Harman Kardon Allure by using the Alexa app and visiting History in Settings. Your interactions are grouped by question or request. Tap an entry to see more detail, provide feedback, or listen to audio sent to the Cloud for that entry by tapping the play icon. Sometimes Alexa may not understand you perfectly, and the translations you see in History may not always reflect exactly what you said (for example, they may be inaccurate or incomplete). You can help us improve your experience by providing feedback on inaccurate translations in History.","Answer__c":"Yes, you can see all voice interactions with the Harman Kardon Allure by using the Alexa app and visiting History in Settings. Your interactions are grouped by question or request. Tap an entry to see more detail, provide feedback, or listen to audio sent to the Cloud for that entry by tapping the play icon. Sometimes Alexa may not understand you perfectly, and the translations you see in History may not always reflect exactly what you said (for example, they may be inaccurate or incomplete). You can help us improve your experience by providing feedback on inaccurate translations in History.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XjE1AAK"},"Title":"Can I turn off the light on my Harman Kardon Allure speaker?","Id":"ka25d000000XjE1AAK","ArticleNumber":"000033197","Question__c":"Can I turn off the light on my Harman Kardon Allure speaker?","Process__c":"Yes. Go into our HK Alexa Setup app, tap on the 3 line icon and click on "Lightning" to toggle it on and off.","Answer__c":"Yes. Go into our HK Alexa Setup app, tap on the 3 line icon and click on "Lightning" to toggle it on and off.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj6RAAS"},"Title":"Can I use Alexa with my Harman Kardon Allure speaker offline?","Id":"ka25d000000Xj6RAAS","ArticleNumber":"000033403","Question__c":"Can I use Alexa with my Harman Kardon Allure speaker offline?","Process__c":"No, the Allure speaker requires an internet connection in order to use Alexa voice commands. You can always listen to music via the Bluetooth connection if you are out of range with your Wi-Fi network","Answer__c":"No, the Allure speaker requires an internet connection in order to use Alexa voice commands. You can always listen to music via the Bluetooth connection if you are out of range with your Wi-Fi network","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj59AAC"},"Title":"Can I use the Bluetooth on my Harman Kardon Allure speaker without being connected to Wi-Fi?","Id":"ka25d000000Xj59AAC","ArticleNumber":"000031652","Question__c":"Can I use the Bluetooth on my Harman Kardon Allure speaker without being connected to Wi-Fi?","Process__c":"Yes, in case your Wi-Fi does not work then simply press and hold the Bluetooth button for 3 seconds, your speaker is now in pairing mode. The button is located on the back where you connect the power cord. Please be aware that Alexa will not work on Bluetooth.","Answer__c":"Yes, in case your Wi-Fi does not work then simply press and hold the Bluetooth button for 3 seconds, your speaker is now in pairing mode. The button is located on the back where you connect the power cord. Please be aware that Alexa will not work on Bluetooth.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj7AAAS"},"Title":"Making phone calls with Harman Kardon Allure","Id":"ka25d000000Xj7AAAS","ArticleNumber":"000031530","Question__c":"Does Harman Kardon Allure support phone calls using the Alexa app?","Process__c":"No, this feature is not yet embedded into our Harman Kardon Allure speaker. Future updates might include this feature, therefore keep an eye on the release notes in our HK Alexa setup app.","Answer__c":"No, this feature is not yet embedded into our Harman Kardon Allure speaker. Future updates might include this feature, therefore keep an eye on the release notes in our HK Alexa setup app.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj53AAC"},"Title":"Does my Harman Kardon Allure speaker listen all the time?","Id":"ka25d000000Xj53AAC","ArticleNumber":"000031694","Question__c":"Does my Harman Kardon Allure speaker listen all the time?","Process__c":"The Harman Kardon Allure speaker listens for the hotword "Alexa", and when our speaker detects it then it will open up a connection to the Amazon server and store your search history on your account. You can mute the mircrophone by tapping the Microphone button on the Allure speaker, this will stop the speaker from listening and will not react to Alexa until you unmute it.","Answer__c":"The Harman Kardon Allure speaker listens for the hotword "Alexa", and when our speaker detects it then it will open up a connection to the Amazon server and store your search history on your account. You can mute the mircrophone by tapping the Microphone button on the Allure speaker, this will stop the speaker from listening and will not react to Alexa until you unmute it.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj55AAC"},"Title":"Does the Harman Kardon Allure support text messaging?","Id":"ka25d000000Xj55AAC","ArticleNumber":"000031685","Question__c":"Does the Harman Kardon Allure support text messaging?","Process__c":"No, this feature is not supported in our Harman Kardon Allure speaker. This might change with future updates. You can write text messages to your Amazon friends via the Alexa app.","Answer__c":"No, this feature is not supported in our Harman Kardon Allure speaker. This might change with future updates. You can write text messages to your Amazon friends via the Alexa app.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj4sAAC"},"Title":"Harman Kardon Allure/portable and availability in other countries","Id":"ka25d000000Xj4sAAC","ArticleNumber":"000031777","Question__c":"Does the Harman Kardon Allure/portable work in any country?","Process__c":"Harman Kardon Allure/portable will only work in selected countries such as United States, Germany, United Kingdom and soon France.\nTo use the Allure on your network requires two different apps.\n1. HK Alexa setup - To connect it to your Wi-Fi network (Only available in the countries above)\n2. Amazon Alexa app - To control Alexa and add streaming services to your Allure speaker.\n\nHowever, in some countries, French, German or English is spoken, but you still cannot use the Allure, because the Amazon Alexa app cannot be downloaded. \nThis is a decision made by Amazon. The Alexa app is only available in some countries, and this is not only dependent on language.\nTherefore, if you plan on buying an Allure speaker, and have it shipped to a country outside the selected regions, you will not be able to use it on Wi-Fi, and Alexa voice commands will not work. Only Amazon knows if and when they will extend the app availability to more countries.","Answer__c":"Harman Kardon Allure/portable will only work in selected countries such as United States, Germany, United Kingdom and soon France.\nTo use the Allure on your network requires two different apps.\n1. HK Alexa setup - To connect it to your Wi-Fi network (Only available in the countries above)\n2. Amazon Alexa app - To control Alexa and add streaming services to your Allure speaker.\n\nHowever, in some countries, French, German or English is spoken, but you still cannot use the Allure, because the Amazon Alexa app cannot be downloaded. \nThis is a decision made by Amazon. The Alexa app is only available in some countries, and this is not only dependent on language.\nTherefore, if you plan on buying an Allure speaker, and have it shipped to a country outside the selected regions, you will not be able to use it on Wi-Fi, and Alexa voice commands will not work. Only Amazon knows if and when they will extend the app availability to more countries.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj76AAC"},"Title":"How can I delete my voice interactions with Harman Kardon Allure?","Id":"ka25d000000Xj76AAC","ArticleNumber":"000031557","Question__c":"How can I delete my voice interactions with Harman Kardon Allure?","Process__c":"You can delete specific voice recordings associated with your account by going to History in Settings in the Alexa App, drilling down for a specific entry, and then tapping the delete button. Or, you can delete all voice recordings associated with your account for your Harman Kardon Allure speaker, by selecting the applicable product at the Manage Your Content and Devices page at www.amazon.com/mycd. and deleting voice recordings. However, this may degrade your Alexa experience.","Answer__c":"You can delete specific voice recordings associated with your account by going to History in Settings in the Alexa App, drilling down for a specific entry, and then tapping the delete button. Or, you can delete all voice recordings associated with your account for your Harman Kardon Allure speaker, by selecting the applicable product at the Manage Your Content and Devices page at www.amazon.com/mycd. and deleting voice recordings. However, this may degrade your Alexa experience.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj6TAAS"},"Title":"How can I mute the music playing without touching the Harman Kardon Allure speaker?","Id":"ka25d000000Xj6TAAS","ArticleNumber":"000033390","Question__c":"How can I mute the music playing without touching the Harman Kardon Allure speaker?","Process__c":"That is easy, simply say "Alexa, mute" or "Alexa, mute music". To resume playback if needed, say "Alexa, resume playback".","Answer__c":"That is easy, simply say "Alexa, mute" or "Alexa, mute music". To resume playback if needed, say "Alexa, resume playback".","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XjDxAAK"},"Title":"How can I reconfigure the Wi-Fi for my Harman Kardon Allure speaker?","Id":"ka25d000000XjDxAAK","ArticleNumber":"000033227","Question__c":"How can I reconfigure the Wi-Fi for my Harman Kardon Allure speaker?","Process__c":"Press and hold the "Microphone off" button for 5 seconds. The Allure speaker will tell you when it is ready to be configured.","Answer__c":"Press and hold the "Microphone off" button for 5 seconds. The Allure speaker will tell you when it is ready to be configured.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj77AAC"},"Title":"How can I upgrade my Harman Kardon Allure speaker?","Id":"ka25d000000Xj77AAC","ArticleNumber":"000031550","Question__c":"How can I upgrade my Harman Kardon Allure speaker?","Process__c":"The speaker will be automatically updated if any new software is available. You can check our HK Alexa setup app for more information, since the app will show a notification that new software was installed. Tap on the icon showing and see all release notes.","Answer__c":"The speaker will be automatically updated if any new software is available. You can check our HK Alexa setup app for more information, since the app will show a notification that new software was installed. Tap on the icon showing and see all release notes.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XjDtAAK"},"Title":"How do I connect my Harman Kardon Allure to my Wi-Fi?","Id":"ka25d000000XjDtAAK","ArticleNumber":"000033556","Question__c":"How do I connect my Harman Kardon Allure to my Wi-Fi?","Process__c":"You need to download the HK Alexa setup app from either Google Play Store or Apple App Store, then follow the procedure written in the app.","Answer__c":"You need to download the HK Alexa setup app from either Google Play Store or Apple App Store, then follow the procedure written in the app.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj70AAC"},"Title":"How do I reset my Harman Kardon Allure speaker?","Id":"ka25d000000Xj70AAC","ArticleNumber":"000031599","Question__c":"How do I reset my Harman Kardon Allure speaker?","Process__c":"Find a paper clip or something similar, then next to the power connection there is a small hole. Insert your paper clip and hold it until the Harman Kardon Allure tells you it is reset.","Answer__c":"Find a paper clip or something similar, then next to the power connection there is a small hole. Insert your paper clip and hold it until the Harman Kardon Allure tells you it is reset.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj54AAC"},"Title":"Controlling Bluetooth pairing and playback with Harman Kardon Allure or Allure portable","Id":"ka25d000000Xj54AAC","ArticleNumber":"000031688","Question__c":"I cannot control Bluetooth functions with Alexa on my Harman Kardon Allure or Allure portable speaker. Is this normal?","Process__c":"This feature is not yet implemented in our Harman Kardon Allure or Allure portable speaker. Future updates might include this option, so we advise keeping an eye on the release notes in the HK Alexa Setup app about possible future firmware updates.","Answer__c":"This feature is not yet implemented in our Harman Kardon Allure or Allure portable speaker. Future updates might include this option, so we advise keeping an eye on the release notes in the HK Alexa Setup app about possible future firmware updates.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XjDzAAK"},"Title":"Is it possible to turn up the volume using my voice on Harman Kardon Allure speaker?","Id":"ka25d000000XjDzAAK","ArticleNumber":"000033217","Question__c":"Is it possible to turn up the volume using my voice on Harman Kardon Allure speaker?","Process__c":"Yes, Alexa has various voice commands to turn up the volume. Try saying "Alexa, turn it up" or "Alexa, set volume to 5".","Answer__c":"Yes, Alexa has various voice commands to turn up the volume. Try saying "Alexa, turn it up" or "Alexa, set volume to 5".","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj4yAAC"},"Title":"Is the Harman Kardon Allure speaker set to a specific language?","Id":"ka25d000000Xj4yAAC","ArticleNumber":"000031730","Question__c":"Is the Harman Kardon Allure speaker set to a specific language?","Process__c":"It would depend where you buy it from. If you bought it in Germany, it will speak German from the start and if you bought it from USA or UK it will speak English. The langauge of the speaker can be changed in our HK Alexa setup app. Go to Settings, Device, Language and select your preferred language.","Answer__c":"It would depend where you buy it from. If you bought it in Germany, it will speak German from the start and if you bought it from USA or UK it will speak English. The langauge of the speaker can be changed in our HK Alexa setup app. Go to Settings, Device, Language and select your preferred language.","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj6OAAS"},"Title":"What are the requirements for using Harman Kardon Allure speaker?","Id":"ka25d000000Xj6OAAS","ArticleNumber":"000033424","Question__c":"What are the requirements for using Harman Kardon Allure speaker?","Process__c":"There are a couple of things that you will need to install your Harman Kardon Allure speaker.\n1. Amazon account (US, UK or Germany are the only ones supported now).\n2. An Android device (Android 6.x and up) or Apple device (iOS 9.3 and up).\n3. A Wi-Fi network with UPnP enabled.\n4. Our HK Alexa setup app from the App store.\n\nIf you have met all the criteria for installing your new Harman Kardon Allure speaker, then you are ready to enjoy a voice-activated speaker and great music!","Answer__c":"There are a couple of things that you will need to install your Harman Kardon Allure speaker.\n1. Amazon account (US, UK or Germany are the only ones supported now).\n2. An Android device (Android 6.x and up) or Apple device (iOS 9.3 and up).\n3. A Wi-Fi network with UPnP enabled.\n4. Our HK Alexa setup app from the App store.\n\nIf you have met all the criteria for installing your new Harman Kardon Allure speaker, then you are ready to enjoy a voice-activated speaker and great music!","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000XjRUAA0"},"Title":"What can I do with the Amazon Alexa app for my Harman Kardon Allure/portable speaker?","Id":"ka25d000000XjRUAA0","ArticleNumber":"000021623","Question__c":"What can I do with the Amazon Alexa app for my Harman Kardon Allure/portable speaker?","Process__c":"There are tons of features that you can use with your Harman Kardon Allure spaeker and Alexa app. We advise going to Amazon's own webpage for more assistance with the Alexa app and what you can do with it. https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230","Answer__c":"There are tons of features that you can use with your Harman Kardon Allure spaeker and Alexa app. We advise going to Amazon's own webpage for more assistance with the Alexa app and what you can do with it. https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230","ArticleType":"How_Tos__kav"},{"attributes":{"type":"Knowledge__kav","url":"/services/data/v45.0/sobjects/Knowledge__kav/ka25d000000Xj75AAC"},"Title":"Where can I set my default music provider for my Harman Kardon Allure?","Id":"ka25d000000Xj75AAC","ArticleNumber":"000031560","Question__c":"Where can I set my default music provider for my Harman Kardon Allure?","Process__c":"In Amazon's app called Alexa. There you can set, change and login with your favorite supported music service. They offer Amazon Music, Spotify, Pandora and much more. Go to settings in the Alexa app, select "Music & Media.","Answer__c":"In Amazon's app called Alexa. There you can set, change and login with your favorite supported music service. They offer Amazon Music, Spotify, Pandora and much more. Go to settings in the Alexa app, select "Music & Media.","ArticleType":"How_Tos__kav"}]}